Things that work don’t create interesting stories.
One of the biggest hurdles in making Design Fictions is that the better that objects work, the more ‘seamless’ the world is run, the more boring the fiction is. Tension, loss, love, pain and fear (etc.) are all more interesting emotions to explore. Hence the tendency towards either dystopian or corporate idealist narratives. Finding the uncomfortable haunting fiction that surround an object, the place where social life starts to break down and fracture is far more interesting than a world that ‘just works’.
The faults and errors are what make things interesting. It provokes curiosity, creativity and ultimately engagement. Not to mention that nothing really “just works” no matter how much you say that. There is always going to be a fault or something that just doesn’t work. It’s idealistic to think that one thing can just work for everyone.
However, if the story is good enough, interesting enough, grounded in the reality, but imaginative and pushing the boundaries, there is something there. If everything just works then everything is just boring.