It’s amazing what you learn when you just talk to people.
Today on my way to Penn Station I got talking to my Uber driver and, of course, learned something new. At 35 he was forced to flee from his native Ghana, leaving behind 3 children and his wife, so that he could avoid political persecution. He worked odd jobs, sometimes 23 hours a day and eventually was able to bring his son over to the US so he could attend college. His two teenage daughters and wife are still in Ghana; they have been apart for 10 years. During those 10 years, he has seen his wife and daughters 4 times.
He told me that he has never been asked by any other of his riders about himself. That for the most part, the people he drives all over just complain about his route or talk on their cellphone. Or they ask him if people live in houses in his country or just huts. Sometimes they ask if there is electricity in Ghana.
New York City is a beautifully diverse place, full of people from all over the world. They all have a story and sometimes you just gotta talk to people. Just because they are driving you somewhere doesn’t mean they aren’t worth your time or interest. In fact, those are the people who will have the best story to tell.
"5. Giving the Real Estate Tour
Never explain what they can obviously see right in front of them. They can all see the logo on the top left. They can all see the search box. There is absolutely nothing more boring…
Which is better?
I got into a conversation on disruption and innovation and what exactly the difference is. They are 2 different buzzwords and two different intentions, in my opinion.
Disruption is more about being the wave maker. You put something out there that it totally different, novel and forces people to imagine the future.
Innovation is the next step. How do you make that disruption go from the somewhat fictitious and a little fantastical to something that works. Something that becomes normalized. Something that actually changes the way we act.
Both are needed and can happen simultaneously, but can also happen in tandem.
Following this consideration, if value is associated with use and context, the focus necessarily shifts from the units of output to the interactions. A service, therefore, represents “the process of doing something beneficial for and in conjunction with some entity, rather than units of outputs – immaterial goods- as implied by the plural ‘services’” (Vargo & Lush 2008, p.
The value of the intangible over the tangible. It is interesting to think of how there is a shift from the value of the goods to the value of the interactions mediated through goods and channels. It encourages a more human lens for which businesses can evaluate what exactly they are providing to their customers and how.
That’s what I would rather say. It’s funny because I had someone ask me what I was an “expert” at and I didn’t really know how to answer it.
First, I would never consider my expert of anything. Second, I would not want to be an expert at any one thing.
I’d rather know a little about a lot.
Expertise and expert status is something that works if you want to put yourself into a box, but who wants to be in a box? It seems like there is some cultural pressure these days to be the expert in something. The one guy who you call about this one thing. And then you can be that unicorn or something. I would rather have a wide knowledge base and have people say, “for a good conversation, talk to her” than “she is the expert in [blank].”
Generate and build knowledge over being gaining expertise in one thing.